Director of Client Services
Knoxville, TN
About The Position
Baker Labs is an award-winning digital marketing agency in Knoxville, TN that helps build unique narratives for clients in the healthcare industry.
As the Director of Client Services, you will lead and develop a team of Account Strategists and Account Coordinators that oversee the day to day management of Baker's relationship with our clients. You will be a player/coach that both leads the team and leads specific accounts as needed. You will successfully lead the team to maximize engagement, meet delivery timelines, and create strong relationships with all customers and exceptional client experience.
Our team accomplishes this impact by focusing on our core values:
The Ideal Candidate
You are a seasoned leader, marketer, business professional and excellent people manager. You’ll guide multiple teams to create amazing work, drive a profitable business, maintain great team morale – and keep the client happy. The success of the entire team, client budget, profitability and work quality starts and stops with you. You’ll build a successful team around a client’s needs, skills and budget, always focusing on delivering excellence for your client.
Desired experience/skills:
Responsibilities include:
This is a full-time position reporting directly to senior leadership. Our office is located in historic North Knoxville, and team members may work from it, or remotely up to three days a week along with other great benefits including paid time off, company matched 401K retirement plans, gym membership and continuing education opportunities.
Our growing team is passionate about delivering creative solutions that meet the needs of our clients while exceeding their expectations.
Required experience/skills:
Next Steps
To apply, you may fill out the form on this page or send your resume and optional cover letter to: renee@bakerlabs.co. Please put the following in the subject line: Director of Client Services - Knoxville Office.